FAQ's
Q: How can I check the status of my order?
A: You can check the status of your order by WhatsApp us at +961 71022312 and providing your order number. Our customer service representative at Lunaz Shop will respond to your inquiry as soon as possible.
Q: What happens if there is a recall for a product I have purchased?
A: In the event of a product recall, we at Lunaz Shop will immediately notify you via WhatsApp at the number provided during the purchase and post a recall notice on our website. The recall notice will include information on the affected product(s), the reason for the recall, and instructions on how to return the affected product(s) for a full refund or replacement.
Q: How do I return a recalled product?
A: We at Lunaz Shop will provide you with a return shipping label and instructions on how to return the affected product(s). Please return the affected product(s) in accordance with the instructions provided. Once we receive the returned product(s) at Lunaz Shop, we will process your refund or replacement as soon as possible.
Q: Can I exchange an item?
A: Yes, you can exchange an item at Lunaz Shop. Please contact us via WhatsApp at +961 71022312 to initiate an exchange.
Q: What is your policy on damaged or defective items?
A: If you receive a damaged or defective item from Lunaz Shop, please contact us via WhatsApp at +961 71022312 within [insert number of days] days of receiving your order. We will provide instructions on how to return the item(s) and process a refund or replacement.
Q: How can I contact customer service?
A: You can contact our customer service team via WhatsApp at +961 71022312 for any questions or concerns about your order or return at Lunaz Shop. Our customer service team is available to assist you.
Q: Can I request a copy of my invoice?
A: Yes, you can request a copy of your invoice at Lunaz Shop. Please contact us via WhatsApp at +961 71022312 and provide your order number. We will send you a copy of your invoice in PDF file format.