Customer Service

"Customer Service Policy"

• The objective of our customer service policy is to provide excellent service and establish long-term customer relationships.

• Customer inquiries and complaints will be addressed within 24 hours.

• Accurate and clear information about products and services will be provided.

• Efforts will be made to resolve any issues or complaints to the satisfaction of customers.

• Customer privacy and personal information will be protected.

• Continual review and improvement of customer service procedures will be implemented to ensure the best possible customer experience.

• Regular training will be provided to customer service team members to ensure quality service.

• Customers will have access to various channels of communication including email, phone, and live chat.

• Transparency and honesty will be upheld in all customer transactions.

• Customer satisfaction with purchases and overall experience will be prioritized.

At Lunaz Shop, we understand the importance of providing exceptional customer service and building long-lasting customer relationships.

That's why we have implemented a comprehensive customer service policy to ensure that our customers receive the best possible experience.

From clear and accurate product information to timely responses to inquiries and complaints, we are committed to meeting the needs of our customers.

With our dedication to quality service and commitment to customer satisfaction, we are confident that you will be satisfied with your purchase and will want to continue shopping with us in the future.