Order Status
At Lunaz Shop, we value transparency and communication with our customers. To ensure that you have the most up-to-date information about your order, we highly encourage you to follow up on the status of your order through WhatsApp.
To check the status of your order, please WhatsApp us at +961 71022312 and provide your order number along with your full name. Our customer service representative will respond to your inquiry as soon as possible.
Here are the different order statuses you may encounter and what they mean:
- Pending: Your order has been received but has not yet been processed.
- Processing: Your order is being prepared for shipment.
- Shipped: Your order has been shipped and is on its way to you.
- Delivered: Your order has been delivered to the address provided.
- Cancelled: Your order has been cancelled.
Please note that once an order has been shipped, we will follow up the shipping process so that we can track your package.
If you have any issues or concerns about your order, please do not hesitate to WhatsApp us at +961 71022312. Our customer service team is available to assist you.
Thank you for choosing Lunaz Shop for your shopping needs. We appreciate your business and look forward to serving you again in the future.